Privacy Policy
Your Privacy
Because Voodooo Pty Ltd understands that your privacy is important to you, we are committed to respecting the privacy of your personal information. This privacy policy sets out Voodooo Pty Ltd's practices relating to the collection, use and disclosure of your personal information.
Voodooo Pty Ltd is involved in a range of activities associated with selling and marketing Voodooo Pty Ltd and other Voodooo Pty Ltd products. We collect, use and disclose personal information in the course of engaging in these activities. In addition, the specific reasons for collection, use and disclosure of your personal information in any particular instance will be made clear to you in the context of those activities.
Voodooo Pty Ltd may amend this policy from time to time as our business or the law changes. The latest version of our privacy policy can always be found on our website at www.voodooo.com.au.
Personal Information
This privacy policy is about Voodooo Pty Ltd’s acts and practices in relation to “personal information”. “Personal information” is information or an opinion, in any form, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.
The types of personal information we usually collect in the course of our business activities includes, but is not limited to, your name, contact details, your interests and your favourite Voodooo.
We generally do not collect “sensitive information”, which includes information about your health, nationality or religious beliefs. If we do collect sensitive information it will usually be for the purposes of entering into contractual relations with you or if the law requires us to, and we will firstly seek your consent to collect it.
The Types of Personal Information We Collect
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. In general we only collect personal information when it is supplied directly by you. For example:
• When you request services/products from us, we may collect details such as your name, address, company details, billing address, credit card information, email and phone contacts, etc.
• When you are applying for a position of employment with us, we may collect any information required in the course of our recruitment and management process such as your resume, contact details, skills, qualifications, languages spoken, residency status, referees, etc. If your application is successful, Voodooo Pty Ltd will use and disclose that information as part of your employment record in accordance with Voodooo Pty Ltd’s internal records management practices.
• When you apply for a franchise or sponsorship opportunity with us we may collect information for the purpose of assessing your franchise or sponsorship application. This information may include personal information, in addition to your business information.
• When registering as a Voodooo Pty Ltd member, either through our website or by other means, we may collect personal information for the purpose of registering you as a Voodooo Pty Ltd member.
• When entering or participating in a Voodooo Pty Ltd competition, promotion or game we may collect your personal information for the purpose of registering you and your participation in these activities.
Any personal information collected by Voodooo Pty Ltd will only be collected by lawful and fair means and used for a lawful purpose. Voodooo Pty Ltd will not sell or rent your personal information to any third party [Voodooo Pty Ltd to confirm this is accurate].
How We Collect Personal Information
We obtain most of your personal information about you when you deal with us directly, including over the telephone, sending us correspondence (whether by letter, fax or email) and visiting our website, or when you contact us in person in any other way. We can also collect personal information when you participate in promotions, enter competitions or other Voodooo Pty Ltd marketing events.
Sometimes we may collect personal information from you or other persons indirectly, such as in a “friends referring friends” promotion, where we ask individuals to give us the contact details of other people who might be interesting in receiving information relating to Voodooo Pty Ltd. In those circumstances, we may use your personal information to tell your friend that you have referred them to us and the details of the promotion or collection, and how their personal information will be used and disclosed. We will otherwise take reasonable steps to make that friend aware of who Voodooo Pty Ltd is, how to contact us, the purpose for collecting their information, and who their personal information will be disclosed to. [note to Voodooo Pty Ltd: this is a requirement for the indirect collection of personal information under National Privacy Principle 1.5.]
Information Collected Via Our Website
Users can generally visit the Voodooo website without revealing who they are or other personal information. Voodooo Pty Ltd will not collect any personal information about visitors to our website except when they knowingly provide it. (e.g. via email, "contact us" form, Voodooo membership or when applying for a position via our website).
The Voodooo Pty Ltd website does not use secure communications to transmit information across the internet, so if you do not wish to send an email or use an online form you can instead post it to us at the address specified in the "Contact us" section of this Privacy Policy.
When you visit our website, Voodooo Pty Ltd makes a record of your visit and logs the pages accessed by external users. This information is used by us to help our administrator and improve our website. No personal information regarding about users or other information is obtained without your knowledge while you are browsing our website. No attempt will be made to identify users or their browsing activities, except as may be required under law.
Cookies are small text files, which are places on your hard drives by some websites to store information. The Voodooo Pty Ltd website may use cookies to provide information on the use of the Voodooo website. Most web browsers can disable this cookie functionality if you choose.
Third Party Links
The Voodooo website contains links to other sites which may be of interest to you, including, but not limited to, social networking websites such as Facebook and myspace. These and all other third party websites are responsible for their own privacy practices and you should check their respective privacy statements. Voodooo Pty Ltd is not responsible for the privacy practices or the content of such websites.
Use and disclosure of your personal information
As set out in accordance with this privacy policy, Voodooo Pty Ltd will only use the personal information we collect:
• For the main purpose(s) for which it was disclosed at the time of collection; or
• Where you have consented to the use or disclosure.
Generally We Will Use And Disclose Your Personal Information For The Following Purposes:
• To establish and maintain our relationship with you as an applicant for a position of employment or in your other business dealings with Voodooo Pty Ltd as an individual, including providing you with interviews, reference checking, etc. Personal information submitted for employment purposes will only be used in connection with our application process. It will not be used or disclosed for any other purpose.
• To provide the products and services you have requested from Voodooo Pty Ltd.
• To answer an enquiry.
• To register you for events, seminars or competitions, participation in promotions etc.
• For direct marketing of products or services and to keep you informed of new developments we reasonably believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications [note to Voodooo Pty Ltd: as a practical matter, this sentence means you are offering an opt-out on each occasion you first market to an individual. This will need to be complied with.] In any event, any secondary purpose use of your personal information will be related to the primary purpose of collection, and only used for purposes we consider you would reasonably expect your personal information to be used or disclosed.
• Providing a service to you as a Voodooo Pty Ltd member including offering you special offers, sending monthly newsletters, inviting you to participate in our competitions and surveys, etc. If you are a Voodooo Pty Ltd member, the primary purpose of collecting your personal information includes direct marketing as part of being a valued Voodooo Pty Ltd member [note to Voodooo Pty Ltd: this is intended to make clear that if a person decides to become a Voodooo Pty Ltd member, then one of the primary – rather than secondary – purposes of collection is to provide them with marketing and other promotional and often “members only” material.]
Voodooo Pty Ltd will not use your personal information for any other purpose, without first seeking your consent, unless authorised or required by law.
Disclosure Of Information To Third Parties
We may share your personal information to third parties, including independent contractors providing services for, or with, Voodooo Pty Ltd and we may verify with third parties the personal information you provide to us for the purpose for which it was provided. We may also disclose your personal information to related bodies corporate of Voodooo Pty Ltd [Voodooo Pty Ltd to confirm this is correct].
In all cases, these third parties are contractually required to keep that information confidential. We prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
Other than the above, Voodooo Pty Ltd will not disclose any information about you without your consent unless:
• We believe it necessary to provide you with a service, which you may have requested and doing so is in accordance with this privacy policy; or
• We are authorised or required by law to do so; or
• It is necessary to protect the rights or property of Voodooo Pty Ltd; or
• We reasonably believe it is necessary to prevent a threat to life, health or safety.
Security And Storage Of Your Personal Information
Voodooo Pty Ltd will take all reasonable steps to keep secure any personal information, which we hold. Personal information is stored in our secure servers or secure files.
Generally, we hold personal information of clients, partners, customers, Voodooo Pty Ltd members, sponsors, franchisees, debtors, creditors, candidates, etc in a combination of computer storage facilities and paper-based files.
Our secure servers are protected in controlled facilities and can be accessed only by authorised Voodooo Pty Ltd personnel. Resources are additionally limited with access controls that prevent information being visible to unauthorized users.
We would like to advise that the internet, however, is not always a secure method of transmitting information. Accordingly, Voodooo Pty Ltd cannot accept responsibility for the security of information you send or receive from us over the internet or for any unauthorised access or use of that information. For those who do not wish to use the internet, Voodooo Pty Ltd provides alternative ways of obtaining and providing information.
To safeguard all information collected, Voodooo Pty Ltd and all of its employees follow the practices in this policy. No one is permitted to access, record or disclose information for the purpose other than for which it was intended.
Voodooo Pty Ltd only retains your personal information for as long as it is needed and follows a secure destruction policy for personal information that is no longer required [Voodooo Pty Ltd to confirm if this is an accurate statement that it can make.]
Accessing Your Personal Information
You can access the personal information that Voodooo Pty Ltd holds about you by contacting the Voodooo Pty Ltd Privacy Compliance Manager as detailed in the 'Contact Us' section of this policy.
We will provide you with access to your personal information unless we are legally authorised to refuse your request.
We may charge a reasonable amount to cover our costs of providing the information to you.
Keeping Your Personal Information Up-to-date
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to correct this information.
We will respond to your request as quickly as possible, but not more than 14 days after the request has been made.
Complaints Regarding Your Privacy
If you have a complaint about a breach of your privacy of how your personal information is collected or used please direct your complaint to our Privacy Compliance Manager at the address detailed below. We will respond to your query or complaint as soon as possible but not more than 14 days after the complaint has been made.
If you are not satisfied with the response you receive you can forward your concerns in writing to the CEO at the postal address detailed below. You will receive a further response within 14 business days.
Contact Us
If you have any questions or feedback about privacy or you feel that Voodooo Pty Ltd is not abiding by this Privacy Policy, you should contact: